Frequently Asked Questions

We've collated some of our frequently asked questions to help you. These will be updated regularly, so please check back for the latest advice.

  • We have closed our branches to restrict physical contact however we are still contactable via email and phone. Find your nearest PMP branch here.

  • These are unprecedented times and we want to ensure we help people back into work if they have found themselves in the unfortunate position of losing their job. Where possible we are redeploying colleagues from closed/reduced capacity sites to other clients.

  • Yes we have altered our processes and are utilising our technology platforms to deliver virtual hiring, minimising the amount of face-to-face contact where possible.

  •  If you are having any issues at all then please use this form to detail your problem so we can direct it to the correct person. Please bear with us at this time as we are exceptionally busy and receiving a high number of applications.

  • If you are displaying symptoms of COVID-19 then please stay at home and contact your PMP site manager to inform them of your illness and inability to work.

  • We have created a ‘Key Worker Status’ and ‘Letter of Authority’ communication document for you. Please get in touch with your PMP site manager to discuss this.

  • If you are ill, have symptoms of coronavirus, or have been advised to self-isolate by the NHS you can be off work for 7 days without a sick note. 

    If you have COVID-19 or have been advised to stay at home then you can get an ‘isolation note’ by visiting NHS 111 Website, rather than visiting a doctor. This replaces the usual need to provide a ‘sick note’ after 7 days of sickness absence. Where an isolation note is provided, SSP will be payable from day one of the absence. Normal SSP rules apply to any other sickness absence.

  •  It is a scheme that helps employers who are severely affected by the coronavirus and enables them to claim 80% of furloughed employees’ (employees on a leave of absence) usual monthly wage costs, up to £2,500 a month, plus the associated Employer National Insurance contributions and minimum automatic enrolment employer pension contributions on that wage.

  •  For an employee to be furloughed they must have been on the employer’s PAYE payroll on 28 February 2020, this includes:

    • Full-time employees
    • Part-time employees
    • Agency employees on agency contracts provided they are not working at all
    • Zero-hour contract workers provided that they are employees albeit on flexible contracts.