Client Support

Be Optimised

A high level of service delivery comes from effective contract management and client support. Our account managers are genuine recruitment professionals with years of industry experience, backed by our centralised support structure which allows them to proactively manage and interact with our clients and our temporary workers.

Our account management teams are constructed around the principle of providing day to day support at various levels. Those who provide daily support work seamlessly with operations to ensure efficiencies and productivity are at optimum levels.

Each managed site is supported by a dedicated Account Management team, the key responsibilities they hold will include but are not limited to:

– Supervising recruitment and selection activities
– Overseeing volume requirements
– Maintaining open lines of communication
– Completing KPIs in accordance with client requirements
– Propose, develop and implement cost saving initiatives
– Ensure a smooth payroll run
– Liaise with local branches
– Support productivity
– Implement Health and Safety measures

We operate a culture, which focuses on diversity and naturally promote an environment of fair and equal employment. Account management teams are trained to ensure legislative compliance to:

– The Equality Act 2010
– The Immigration, Asylum and Nationality Act 2006
– Disclosure & Barring Service
– National Minimum Wage
– Agency Workers Regulations
– Rehabilitation of Offenders Act 1974
– Data Protection Act 1998
– Working Time Regulations (Holiday)
– Employment Agencies Act 1973

Be Informed

We develop a detailed reporting plan and performance monitoring program across all our contracts incorporating regular client meetings, site visits, SLA reviews and wider contract reviews on a quarterly and annual basis to ensure client satisfaction and consistent service delivery.

Get in touch

If you would like further information on our services or wish to arrange a meeting to discuss your recruitment needs, please get in touch through our website. We’ll be in touch!

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